At 9apiso, your privacy matters as much as your winnings. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold as a player on our platform.
Six core commitments 9apiso makes to every player regarding their personal data.
Every connection to 9apiso is protected by industry-standard SSL/TLS encryption. Your personal details, payment information, and account credentials are transmitted securely and are never exposed in plain text.
9apiso does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely to operate the platform, comply with legal obligations, and improve your gaming experience.
9apiso collects only the data that is strictly necessary to provide our services, verify your identity, process payments, and meet our regulatory obligations. We do not collect data beyond what is required.
As a 9apiso player, you have the right to request a copy of all personal data we hold about you at any time. Submit a data access request to our support team and we will respond within the timeframe required by applicable law.
Subject to our legal retention obligations, you may request deletion of your personal data from 9apiso's systems. We will process erasure requests promptly and confirm completion in writing.
You can opt out of 9apiso marketing communications at any time — simply update your notification preferences in your account settings or contact our support team. Opting out will not affect your ability to use the platform.
9apiso is committed to protecting the privacy and personal data of every player who uses our online casino platform. This Privacy Policy has been prepared in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection regulations.
This Privacy Policy applies to all personal data collected by 9apiso through our website, mobile application, customer support channels, and any other means by which you interact with us. It covers data collected from registered players, prospective players, and visitors to the platform.
Please read this Privacy Policy carefully. If you do not agree with the practices described herein, you should not use the 9apiso platform. For questions about this policy, please contact our Data Privacy Officer using the details provided in Section 14.
For the purposes of applicable data protection law, 9apiso is the data controller responsible for the personal data collected through the platform. As data controller, 9apiso determines the purposes and means of processing your personal data and is accountable for ensuring that such processing is carried out lawfully, fairly, and transparently.
9apiso has appointed a Data Privacy Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. You may contact the DPO directly using the contact details set out in Section 14 of this policy.
9apiso collects personal data from you in the following categories:
When you create a 9apiso account, we collect:
To comply with anti-money laundering regulations and verify your identity, we may collect:
When you make deposits or request withdrawals on 9apiso, we collect:
9apiso does not store full card numbers or CVV codes. All payment processing is handled through secure, PCI-DSS compliant payment processors.
When you access the 9apiso platform, we automatically collect certain technical data, including:
When you contact 9apiso customer support, we collect and retain records of your communications, including live chat transcripts, email correspondence, and any documents or screenshots you submit as part of a support request.
| Category | Examples | Purpose |
|---|---|---|
| Registration Data | Name, email, date of birth | Account creation, age verification |
| KYC Data | Government ID, proof of address | Identity verification, AML compliance |
| Financial Data | Payment method, transaction history | Deposits, withdrawals, fraud prevention |
| Technical Data | IP address, device info, game logs | Platform security, service improvement |
| Communications Data | Support chat, emails | Customer service, dispute resolution |
9apiso uses your personal data for the following purposes:
9apiso processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173) and applicable regulations:
9apiso does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients only where necessary and lawful:
We engage trusted third-party service providers to assist in operating the 9apiso platform, including payment processors (GCash, PayMaya, BDO, BPI, Metrobank), identity verification providers, cloud hosting providers, and customer support software vendors. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
9apiso may disclose your personal data to government agencies, regulatory bodies, or law enforcement authorities where required by law or where we have a good-faith belief that disclosure is necessary to comply with a legal obligation, protect the rights or safety of 9apiso or others, or investigate suspected fraud or illegal activity.
In the event of a merger, acquisition, or sale of all or part of the 9apiso business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the privacy practices of the acquiring entity before your data is transferred.
9apiso uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use our services.
We use the following types of cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 9apiso platform.
9apiso retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements.
In general, we retain player account data for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations and applicable gaming laws. Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
Where you have requested deletion of your data and there is no overriding legal obligation to retain it, 9apiso will securely delete or anonymize your personal data within thirty (30) days of receiving a valid erasure request.
9apiso implements a comprehensive range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 9apiso will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.
Under the Data Privacy Act of 2012 (RA 10173) and applicable regulations, you have the following rights with respect to your personal data held by 9apiso:
To exercise any of the above rights, please contact our Data Privacy Officer using the details in Section 14. We will respond to all valid requests within thirty (30) days of receipt.
The 9apiso platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gambling regulations. We do not knowingly collect personal data from individuals under the age of 21.
If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 9apiso platform, please contact us immediately using the details in Section 14.
9apiso primarily processes and stores your personal data within the Philippines. In certain circumstances, your data may be transferred to and processed in countries outside the Philippines — for example, where we use cloud hosting providers or third-party service providers with operations in other jurisdictions.
Where such transfers occur, 9apiso ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under Philippine law.
9apiso reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where material changes are made, we will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how 9apiso protects your personal data. Your continued use of the platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 9apiso handles your personal data, please contact our Data Privacy Officer. Our support team is available 24 hours a day, 7 days a week, including Philippine public holidays.
Data Privacy Officer Email: privacy@9apiso.today
General Support: support@9apiso.today
Support Hours: 24/7 — including Philippine public holidays
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.
Your data is safe with us. Join hundreds of thousands of Filipino players who trust 9apiso for a secure, fair, and exciting online casino experience. Register today and claim your welcome bonus — must be 21 years or older.
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